Refund & Cancellation Policy
Order Cancellations
Orders may be canceled within 1 hour of purchase.
After this period, ingredients and preparation may have already begun, and cancellations may not be possible.
Refund Eligibility
Refunds may be issued in the following cases:
The order was canceled within the allowed timeframe.
The product arrived damaged or incorrect.
The order could not be fulfilled due to an issue on our side.
Refunds will not be issued for:
Change of mind after preparation has started.
Incorrect delivery information provided by the customer.
Dissatisfaction based on personal taste preferences.
Refund Process
Refund requests must be submitted within 24 hours of receiving the order.
Proof (photos or videos) may be required for damaged or incorrect items.
Approved refunds will be processed within 5โ7 business days through the original payment method.
No-Show or Failed Delivery
If the customer is unavailable at the delivery location and the courier cannot reach them:
The order will be considered delivered.
No refund will be issued.
A second delivery attempt may incur additional fees.
Contact for Refunds
If you have questions about this policy or wish to exercise your rights, you can contact us at:
๐ฉ contactamora@colombiamora.com
๐ Dubai, United Arab Emirates